CUSTOMER STORY
In Belgian construction, few companies embody operational discipline and continuous improvement as convincingly as Verelst. Active across residential, commercial, and industrial sectors, with their own steel and precast concrete production, Verelst has spent the last years refining one ambition: to rationalise every phase of a project by implementing a digitised construction site management solution.
At the centre of this transformation is a simple, strategic decision: replace fragmented workflows with a unified digital ecosystem built around 91探花 for quality and site coordination, paired with a planning solution that brings every team onto the same timeline.
To understand the impact, we sat down with two people who live this process every day: Joeye, Process Manager driving Verelst鈥檚 digital transformation, and 厂迟茅辫丑补苍颈别, Project Manager overseeing renovation and finishing projects from technical phase to handover.
What follows is their story鈥攖old through practical insight, real-site challenges, and the results of choosing to standardise how work flows across teams.
Belgium
Residential Commercial Industrial
400+ employees
The Past
The Last Days of the Paper Trail
When 厂迟茅辫丑补苍颈别 describes the early days of her workflow, she doesn鈥檛 embellish.
鈥淚n the beginning, we just worked with a notepad. And that notepad would then end up in the car鈥攆orgotten there.鈥
Information was scattered across pages, drawings, personal notes, and PDFs scribbled on with a pen. Nothing formed a reliable source of truth. Coordinating subcontractors or updating clients became slow and error-prone.
The result? Delays. Repeated explanations. Administrative fatigue after every site meeting.
As Joeye explains, this was聽 a structural聽 issue: every manager had their own method, their own tools, their own storage system. Transferability between colleagues was difficult. The company needed one centralised way of working.
- Information scattered in too many places
- Administrative overload
- Slow processes
- Lack of a reliable source of truth
THE FIRST STEP
A Quiet Revolution Inside Verelst
Verelst didn鈥檛 jump blindly into digitalisation. They tested numerous applications with users across the company, some highly digital, some less so.
The team adopted a step-by-step rollout. They began where the gains were biggest: the handover process. Paper checklists were replaced by digital forms that looked more professional and ensured nothing was forgotten. From there, they moved backwards in the project lifecycle with site follow-up, preparation, and eventually everything from the moment a sale is confirmed.
Digitalisation, in Verelst鈥檚 case was a continuous evolution.
“We tested a lot of applications with different types of users. 91探花 simply met most of our requirements and is very user-friendly.”
new reality
The Day the Site Began to Breathe Again
For 厂迟茅辫丑补苍颈别, the difference in daily execution is extreme.
Clients stay informed. Architects can continue designing. Subcontractors receive actionable points without delay. And during handovers鈥攁lways the tightest phase鈥攈aving a clear, structured overview of every outstanding task across up to ten subcontractors has become indispensable.
Meanwhile, the planning solution ensures nobody is double-booked and no work blocks collapse into each other. Before digitalisation, two teams could unknowingly be scheduled in two locations at the same time. Now, those collisions have disappeared.
“After a site meeting, with one click I export everything. The same evening, everyone has the full update in their inbox.”
Today, the combined workflow鈥91探花 for issues and forms plus the central planning software鈥攊s used across residential, industrial, and commercial projects. 鈥淣ow we鈥檙e using it from the moment a project is sold all the way through to handover. We鈥檙e all working with the same schedule instead of being disconnected.鈥
This has also enabled Verelst to develop internal dashboards using the Open API, pulling issues across all projects and linking planning data directly to financial planning. When schedules shift, their Power BI report updates automatically鈥攑roviding management with real-time visibility impossible to achieve with notebooks or PDFs.
- A single source of truth for issues
- A shared planning environment for all teams
- A gradual rollout that respects how people actually work
- Data that informs decisions instead of hiding in pockets and PDFs
OVERVIEW
What This Journey Reveals About Building Better
When asked what would happen if they suddenly had to return to pen-and-paper processes, Joeye didn鈥檛 hesitate: 鈥淲e鈥檇 be taking a step backward into inefficiency.鈥 Without a digital backbone, oversight would erode, coordination would slow, and the organisation would slip back into the fragmented workflows that once held projects back.
That clarity guides how Verelst talks about digital transformation to others. Many companies鈥攅specially smaller firms鈥攕till hesitate, fearing complexity or cultural resistance. Joeye鈥檚 message to them is disarmingly simple: 鈥淵ou don鈥檛 have to roll it out all at once. Even less digitally skilled colleagues were working with it quickly.鈥 What matters is adoption, not ambition. Verelst proved that meaningful change doesn鈥檛 require disruption; it requires a clear direction and the discipline to take one step at a time.
And now that their foundation is solid, Verelst is pushing further. The next frontier is deeper integration鈥攑articularly with SharePoint鈥攖o eliminate duplicate uploads, centralise document revisions, and automate the flow of site photos. As Joeye explained, this evolution is driven not by theory but by day-to-day needs: user feedback that becomes product improvement. When a platform listens and adapts, it becomes a partner in how projects are delivered.
The result is a construction organisation that communicates faster, executes with greater precision, and hands over projects with confidence.
And in an industry where time, clarity, and collaboration determine success, that is a competitive advantage built to last.
Smarter Construction Starts Here
Manage defects, QHSE, inspections, and handovers all in 91探花, the single tool that keeps your construction projects safe,
high-quality, and on track from day one.
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